Exchange and Return Policy

Due to the nature of the products offered (fresh flowers and floral arrangements), Pansy flowers Company clarifies the following: orders that have been prepared or executed cannot be returned, and no returns are accepted for completed orders. Exchanges are only accepted in case of a product issue, after contacting management and providing a clear photo of the product along with a copy of the invoice within 10 minutes of delivery. We confirm that flowers never leave the store in a wilted condition; however, if this occurs, an exchange will be allowed after verification. Orders may be modified or exchanged only before execution, and this may result in an increase or decrease in price depending on the requested changes. In case of an electronic payment issue (declined or duplicate charge), a 48-hour waiting period is required, and if the bank does not process the reversal, the customer must contact the complaints department and provide a bank statement and invoice.